It is recommended that you review the following 2 links, to help prepare for your exam appointment.
Requests for Special Examination Accommodations
IMDDA complies with the Americans with Disabilities Act (ADA) and will ensure that individuals with disabilities are not deprived of the opportunity to take the exam solely because of a disability, as required and defined by the relevant provisions of the law. Special testing arrangements may be made for these individuals, provided that an appropriate request for accommodation is submitted to IMDDA along with the application and the request is approved. A special accommodations form is included in this handbook.
This form must be signed and submitted with the exam application at least 30 days prior to the test date.
Requests for special examination accommodations for candidates located outside the U.S. are permitted if the country of residence has a similar law in place for persons with a recognized disability. Follow the instructions as detailed above.
If you have not received approval for a reasonable accommodation, please contact IMDDA at firstname.lastname@example.org
If you wish to reschedule your exam, you must contact Pearson VUE no later than one business day prior to your exam appointment. Rescheduling an exam less than 24 hours prior to the appointment is subject to a same-day forfeit exam fee. Exam fees are due for no-shows. If you do not appear for your exam, regardless of the reason, you will forfeit your exam fee.
If you wish to cancel your exam, you must contact Pearson VUE no later than one business day prior to your exam appointment. Canceling an exam less than 24 hours prior to the appointment is subject to a same-day forfeit exam fee. Exam fees are due for no-shows. If you do not appear for your exam, regardless of the reason, you will forfeit your exam fee.
Pearson VUE will not be held responsible for expenses incurred beyond the cost of the exam, including but not limited to travel expenses and lost wages on the day of the exam.
We ask that you arrive at the test center 15 minutes before your scheduled appointment time. This will give you adequate time to complete the necessary sign-in procedures.
Please be prepared to show two (2) valid forms of personal ID. One of the two ID's must be a government-issued photo ID (passport, driver's license). Your First and Last names must match exactly your name as given on your IDs. Both must be current and contain your signature. Expired ID's are not accepted. If you arrive more than 30 minutes late for this exam and are refused admission, you will forfeit your exam fees.
Please note that during admission, you will be required to provide a digital signature; you will be photographed; and, your palm vein will be scanned.
Valid forms of primary identification include:
- International Travel Passport
- Driver’s license
- Military ID (including spouse & dependents)
- Identification card (national/state/province identity card)
- Alien registration card (green card, permanent resident, visa)
- Local language ID (not in Roman characters) – accepted only if issued from the Country the Candidate is testing in
Valid forms of secondary identification include:
- Any ID containing at least name and signature, or name and recent recognizable photo that meets above ID requirements
- Expired forms of ID are not acceptable; unless accompanied by valid renewal papers.
- European Union candidates testing within the EU zone, may also provide a valid, unexpired EU card.
- For candidates testing in Japan, please click here for the Japan ID policy.
- If a government-issued ID is missing a visible signature (or has an embedded signature), the candidate is allowed to test as long as the other requirements for primary and secondary IDs are met.
*If you have any questions about the ID you are required to bring with you to the testing center for admittance for your exam, please contact Pearson VUE customer service at www.pearsonvue.com/contact. Any candidate exceptions to the ID policy must be pre-approved by the Pearson VUE customer service center at least three business days before the scheduled exam appointment.
Items Not Permitted
Personal items into the testing room: cellular phones, hand-held
computers/personal digital assistants (PDAs) or other electronic devices, pagers, watches, wallets, purses, hats
(and other head coverings), bags, coats, books, and notes. Studying is not allowed in the test center.
Examination Procedures and Code of Conduct
You will have 3 hours 45 minutes to complete the exam, with a total seat time of 4 hours. 5 minutes to review/approve the NDA, 10 minutes for a training tutorial + 3 hr 45 minutes to complete 150 questions.
Additional time will not be allowed. There are no scheduled breaks. Candidates must have the permission of the test center proctor to leave the testing room.
No questions concerning the content of the exam may be asked during the testing period. It is the responsibility of each candidate to read the directions given on the computer and listen carefully to the instructions given by the proctor.
The proctor reserves the right to dismiss a candidate from the examination for any of the following reasons:
- If the candidate’s admission to the exam is
- If a candidate creates a disturbance, is abusive or is otherwise
- If a candidate gives or receives help or is suspected of doing
- If a candidate attempts to remove examination materials or notes from the testing
- If a candidate is discovered in possession of electronic communication or recording
Examination Integrity/ Professional Dishonesty
The examination performance of all candidates is monitored and may be analyzed statistically for purposes of detecting and verifying any form of cheating. If it is determined that a score has questionable validity, after appropriate review, the score will be marked as invalid and the candidate may be barred from retesting indefinitely or for a period as determined by IMDDA.
Integrity of the Examination
IMDDA has taken strict security measures to ensure the integrity of the CDDA Examination. These security measures include:
Proctors - There will be examination proctors present before, during, and after the examination to ensure that all rules and regulations are followed.
Video Cameras - There are high-tech video cameras surrounding the examination site of every testing center to ensure that no assistance is given during the examination.
Audio - There is a live audio recording of each examination session at every testing center to ensure that no assistance is given during the examination.
Center Problem Reporting
If there are any irregularities during the examination process, the proctor at each testing center will fill out a Center Problem Report that records the exact details of the irregular incident.
No Show policy
Once the CBT examination appointment is scheduled, the candidate will be permitted to make changes to the appointment such as location, rescheduling or cancellation. All changes are made through the PearsonVue.com website. Candidates may cancel a scheduled exam (by phone or online) without penalty up to 24 hours before their appointment. Candidates who do not give 24 hours notice of cancellation or who do not show up for the exam appointment will be considered a no-show. Candidates who show up late and are not admitted, fail to present adequate identification, or refuse to sign the nondisclosure agreement will not be allowed to take the test and will be considered a no show. Candidates who are considered no-shows forfeit the full examination fee. Should no-show candidates wish to register for the examination again, they will be required to pay an additional examination (no show) fee. A fee schedule is attached in Appendix _ or you may view it on the Fees section of the IMDDA website (customize as applicable).
Emergency-Related Reschedule fee
Candidates who do not show up for the test because of a serious personal or medical emergency (with proven documentation) or a death in their immediate family may reschedule the examination by submitting written documentation of the extenuating circumstance within 10 days of the missed test date. this documentation should be sent directly to the IMDDA office at email@example.com
In the event of inclement weather or unforeseen emergencies on the day of an exam, Pearson will determine whether circumstances warrant cancellation and subsequent rescheduling of an exam.
Every attempt will be made to administer all exams as scheduled. However, should an exam be canceled at a test center, all scheduled candidates will be contacted and receive notification regarding a rescheduled date or reapplication instructions.
Candidates receive their exam results immediately (pass or fail) at the conclusion of the test. This information is only released to the candidate at the testing center. Results will not be given over the telephone, by facsimile, or electronic mail.
When an organization pays for an individual’s examination, the organization may request IMDDA to release the result to the organization. If a candidate does not want this information to be released to the organization, then the candidate must notify IMDDA in writing.
Retaking the Examination
If a candidate does not pass, they will have the opportunity to retake the examination.
The candidate can reschedule 48 hours after taking the exam and paying the retest fee but must wait 2 months before retaking the examination.
A candidate who applies for re-examination after one year following their original application must resubmit their full application, documentation of eligibility and examination fee.
A candidate is not allowed to take the examination more than three consecutive times; there are no exceptions allowed. The waiting period to retake the examination after the third consecutive attempt is 6 months.
To schedule a re-take, the candidate must:
- Contact IMDDA at firstname.lastname@example.org
- Pay the examination fee to receive their new Voucher Code: $290 for members
- Reschedule their exam through the test delivery
IMDDA provides an appeal mechanism for challenging denial of admission to the exam or revocation of the certificate.
It is the responsibility of the individual to initiate the appeal process by written request to IMDDA within 30 days of the circumstance leading to the appeal.
Please note: Failure of the exam does not constitute grounds for a review and appeal.
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